FAQs

monetonic.com is a free platform which helps you to invest. We do not charge any fees. We receive commission from the Mutual Fund Houses based on the investments that are done through us. Please see the Disclosures Page to better understand our commission structures.

Click on the ‘Forgot Password’ option on the Login page and answer the security question to reset your password.

Registered users can change their mobile number from “Edit Profile”. An OTP will be sent to the new number in order to be updated.

Your registered Email cannot be changed. However, registered users can add another email ID to receive all email communication from Monetonic. This can be done from “Edit Profile”. An OTP will be sent to the Communication Email in order to be updated.

Users can add a maximum of 3 Bank Accounts. You can chose the desired bank before confirming any investments.

At the time of registration, you can add one joint holder and/or one nominee to your account. These cannot be changed at a later date.

Each account can have only one joint holder and one nominee. These can be decided at the time of registration and cannot be changed at a later date.

To get in touch with us, you can either email us or visit us at our office.

Email: contact@monetonic.com

Address: Ramkunj Co-op Hsg. Society, R. K. Vaidya Road, Dadar (W),  Mumbai – 400028 Maharashtra, India.

Yes, your documents are necessary for investing through the monetonic.com website. Your account with monetonic.com will only be activated once your documents have been verified by our registrars.

To download the forms, please click here

If no discrepancies are found, the validation of KYC documents takes 2 business days and that of the NACH mandate takes between 10-15 business days.

Pick up services for your downloaded and completed forms and appropriate documents are available. To schedule a pick up day and time, email us at contact@monetonic.com . One working day TAT is applicable on pick up services. You can also have your documents couriered to our Mumbai Office. Address: Ramkunj Co-op Hsg. Society, R. K. Vaidya Road, Dadar (W),  Mumbai – 400028 Maharashtra, India.

The Securities and Exchange Board of India (SEBI) regulations require us to verify that the bank account used for investment actually belongs to you i.e. the person making the investment. They also prohibit Third Party transactions. Hence, a cancelled cheque in original with your name printed on it needs to be submitted during the registration process. If your name is not printed on the cheque, please attach a bank statement not older than 3 months (self-attested).

“Know Your Customer” or KYC is a term commonly used for the Customer Identification Process. Prescribed by the Securities and Exchange Board of India (SEBI), KYC norms for Financial Institutions and Financial Intermediaries including Mutual Funds are put in place to ‘know’ one’s clients. This would be in the form of verification of identity and address, financial status, occupation and other such demographic information. With effect from 1st January 2012, all categories of investors, irrespective of amount of investments in Mutual Funds are required to comply with KYC for carrying out any transactions in Mutual Funds. Thus, any investor (all applicants in a folio) investing into mutual funds would be required to be KYC compliant by any KYC Rating Agency (CVL, NSE, NSDL, CAMS or KARVY) without which the transactions may be liable to be rejected by the respective Mutual Fund houses. KYC norms are mandatory for ALL applicants/investors (including existing investors and joint holders) while investing with any SEBI registered Mutual Fund, irrespective of the amount of investment. This one-time verification is valid for transactions across all mutual funds.

FATCA (short for Foreign Account Tax Compliance Act) is a regulation created by the US Government to curb tax evasion by US citizens. Under this regulation, assets held by US citizens in other countries now have to be reported to the US government.

As a result of India signing a reciprocal agreement with the US government to share information acquired through the FATCA of each other’s citizens, all financial institutions (such as Mutual Funds) have to identify the citizenship and tax status of investors and provide necessary information to the government.

Declaration is done by filling the FATCA form as a part of the Investor Details Page while registering on the monetonic.com website.

The NACH Mandate is like a Bank Mandate that you provide your Bank with. It authorizes them to transfer the Systematic Investment Plan (SIP) amount planned by you directly to the Mutual Fund House.

Your bank may charge a nominal, one time fee to register the mandate.

For both SIP and Lumpsum transactions, check the list below to know our Partner Banks

1. Abhyudaya Co-operative Bank Limited
2. Allahabad Bank
3. Andhra Bank
4. Axis Bank
5. Bandhan Bank Limited
6. Bank of Bahrain and Kuwait
7. Bank of Baroda
8. Bank of India
9. Bank of Maharashtra
10. Bassein Catholic Co-operative Bank
11. Bharatiya Mahila Bank Limited
12. Canara Bank
13. Catholic Syrian Bank Limited
14. Central Bank of India
15. Citi Bank
16. City Union Bank Limited
17. Corporation Bank Limited
18. DCB Bank Limited
19. Dena Bank
20. Deutsche Bank
21. Dhanalakshmi Bank
22. Federal Bank
23. HDFC Bank
24. HSBC
25. ICICI Bank Limited
26. IDBI Bank
27. IDFC Bank
28. Indian Bank
29. Indian Overseas Bank
30. Indusind Bank
31. ING Vysya Bank
32. Jammu and Kashmir Bank Limited
33. Janata Sahakari Bank Limited
34. Kalyan Janata Sahakari Bank
35. Karnataka Bank Limited
36. Karur Vysya Bank
37. Kotak Mahindra Bank Limited
38. Laxmi Vilas Bank
39. NKGSB Co-operative Bank Limited
40. Oriental Bank of Commerce
41. Punjab and Maharashtra Co-operative Bank
42. Punjab and Sind Bank
43. Punjab National Bank
44. RBL Bank Limited
45. Saraswat Co-operative Bank Limited
46. South Indian Bank
47. Standard Chartered Bank
48. State Bank of Bikaner and Jaipur
49. State Bank of Hyderabad
50. State Bank of India
51. State Bank of Mysore
52. State Bank of Patiala
53. State Bank of Trivancore
54. Syndicate Bank
55. Tamilnad Mercantile Bank
56. The Cosmos Co-operative Bank Limited
57. The Mehsana Urban Co-operative Bank
58. The Shamrao Vithal Co-operative Bank
59. The Tamil Nadu State Apex Co-operative Bank
60. TJSB Sahakari Bank Limited
61. UCO Bank
62. Union Bank of India
63. United Bank of India
64. Vijaya Bank
65. Yes Bank

The minimum amounts that can be invested in a scheme is a SIP of Rs. 1000 or a Lumpsum of Rs. 5000. All information regarding the minimum investment is mentioned in the scheme information documents.

The cut-off time for initiating different investment transactions is:

1. 2 PM on business days for all non-liquid fund transactions of values less than Rs. 2 lakhs (in a single scheme) to be processed with the same day’s Net Asset Value (NAV).
2. 1 PM for liquid funds (of any amount) and non-liquid fund transactions greater than or equal to Rs. 2 lakhs (in a single scheme on a single day) for the same day’s NAV to be applicable.
3. 1:45 PM for non-payment gateway transactions (NEFT) for same day execution to be applicable. That is, transactions for which the transfer details are updated at HappnessFactory.in on a business day before 1:45 PM will be executed within the same business day; with those completed after the cut off time being executed on the next business day.
4. In accordance with the guidelines set by The Securities and Exchange Board of India (SEBI) for processing transactions (SEBI Circular No. CIR/IMD/DF/21/2012) of more than Rs. 2 lakhs, the transfer of money to the Asset Management Company’s (AMC) bank account has to be completed by 3 PM to be applicable for the same day’s NAV. Funds will be remitted to the AMC’s bank account before 3 PM (on best effort basis) to get the same day’s NAV. In case the money reaches the bank account after 3 PM due to inter-bank transfer delays, the NAV of the next business day will be allotted.
5. 2 PM on business days for redemption on the same day, with that day’s NAV. The money will be credited into your account as per the following schedule; Equity funds 3 business days and Liquid funds- 1 business day.

You might not be able to see your investments because you may not have confirmed your order. Once the investment is funded and reverse data is available, the investments will be visible on your My Investments tab. It may take between 2-5 days for reverse data to be available.

Upon successful completion of the purchase transaction, those transactions will reflect on your Monetonic.com “My Investments” tab. Additionally, you may contact the help desk of the Asset Management Company (AMC) with your registered mobile number or email address for an account statement which will confirm your transactions.

Failure to pay an installment will not result in any charges or penalties from monetonic.com or your Asset Management Company (AMC). However, your bank may charge for failed mandate payments.

You can plan your Goals and SIP on the My Goals section of the monetonic.com website. Upon receiving your pre-filled forms with the necessary documents, we will set up the SIP mandate with both, the Mutual Fund House and your Bank. This will enable SIPs to automatically be remitted to the Mutual Fund Houses by your bank as per the SIP dates planned by you.

In order to reduce the SIP amount, you need to stop your current SIP cycle and start a new cycle, mentioning the reduced amount.

Transactions made within the past year can be viewed through the Transation Report. This report can be downloaded at the bottom of the “My Investments” page.